FAQ: DELIVERY

What are the shipping costs?

How long does delivery take?

All orders are dispatched from our warehouse in the Netherlands, typically within 3 business days of being placed. Customised jerseys and shorts - including those with a player's name and number – take extra business days to be dispatched, as they are printed on demand. Courier options and shipping times will be displayed at checkout based on your delivery address. 

Do I have to pay custom clearance fees and import taxes?  

If your order is being delivered outside the European Union or the United Kingdom, you may be required to pay custom duties and clearance fees once the order arrives in your country. These fees are not included in your order total at checkout, and we have no control or influence over them. Once your order is placed, you enter the purchase contract accepting that import fees are unavoidable and your full responsibility as the recipient.  

What if I’ve pre-ordered an item?

If you have pre-ordered an item, the estimated dispatch date will be shown on the product page and at checkout. Your order will be shipped on (or shortly after) this date. Please note that we do not split shipments. If your order includes both in-stock and pre-order items, the entire order will be shipped once the pre-order item is available. To avoid delays, we recommend ordering in-stock items separately. 

Can I track my delivery?

Yes. Once your order has been dispatched, you will receive an email from the courier with tracking information. Any changes to delivery must be arranged directly with the courier, as we are unable to make modifications once the order has been picked and packed at our warehouse. 

I missed my delivery!

If you’re not home when delivery is attempted, the courier may leave your package with a neighbor or in a safe place in/or around your building. Alternatively, it is your responsibility to use your tracking link to request delivery to a nearby pick-up point. If the package is not collected in time, it will be returned to our warehouse. In such cases, a refund will be issued minus the return costs incurred.  

Will I be charged VAT if ordering to a non-EU address?

For orders shipped to non-EU addresses, products are generally zero-rated and not subject to VAT. However, to maintain fairness across regions, the total amount charged for your order remains unchanged. 

My order is missing / Items are missing from my order  

In the rare event that your order (or an item from it) goes missing, we will work with the courier to resolve the issue promptly. To assist us, please have your order number, shipment reference, a description of the missing item(s), and any relevant photos ready when contacting customer service. 



Contact webshop

For question regarding purchases, please contact us via chat, mail or phone. Our customer support team is available Monday to Saturday from 9am to 5pm and on Sunday from 10am to 4pm. All UK time zone.