Online Returns

Online Returns

You may return your order within 60 days from delivery (see eligibility below). If you are located in Australia, Canada, the USA, or Europe, you can purchase a return label from our returns partner Rebound. Alternatively, you can send your return using a courier of your choice.     

Return policy online purchases 

To receive a full refund, items must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. You are liable for any loss in value of the goods resulting from use beyond simply checking the features and functionality of the products. Returns will be inspected upon arrival before a refund is processed.  
A refund will be made within 14 days of the arrival of the goods at our warehouse using the same payment method as the original transaction unless otherwise agreed. If you only return part of your order, the original delivery costs will not be refunded. 
If you return your order via your own courier, please notify us in advance. Ensure that you have a tracking number and a ‘Proof of Delivery’ document clearly showing our warehouse address as the destination. We take no responsibility if your return gets damaged or lost in transit.  
Non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges. 

Damages or faults upon receival  

Your statutory rights regarding faulty or defective products remain unaffected by this return policy. To report a faulty item please contact our customer service team, providing photographic evidence of the issue. Please ensure the item is documented with the original tags still attached. If the fault is confirmed, a free return label (or similar solution) will be provided. We strongly encourage customers to notify us as soon as possible after receiving their order, to facilitate an efficient resolution.  
 

Excluded from the right of return 

Customised shirts and shorts (including those with a player’s name and number, or a badge) cannot be returned. Gift cards, hygiene-sensitive products (e.g. underwear, swimwear, pierced jewelry), and perishable items are also not eligible for return.   
We accept no responsibility once shirts or shorts have been printed, if a player leaves the team and/or if their number/name changes. Likewise, we take no responsibility if badges change soon after printing.  
Please consult article 10 of the Terms & Conditions for the complete list of excluded items. 

Store Returns / Click & Collect Returns

Products bought in a store must be returned in person and cannot be returned via post to the Manchester City Stadium Store, Arndale Store or Trafford Store.

Return Policy: Store / Click & Collect Purchases 

Products purchased (or collected) in the Manchester City Stadium Store or Arndale Store can only be returned directly, in person, to the store, except if the item is damaged or faulty. In this case, you may send an email to our customer services department. Our customer services department will send further instructions.  
To receive a full refund, the items must be returned within 60 days and they must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. Also, we require the original receipt of purchase for all items that are returned to our retail stores. Returns will be inspected upon arrival before a refund is processed, and you will be held responsible for any loss in value of the goods resulting from use beyond simply checking their features and functionality. 
When a refund is payable, you will be reimbursed via the same payment method as the initial transaction. Cash payments will be reimbursed with cash refunds (available only for in-store returns). For credit and debit card transactions, the reimbursement will be processed to the card used to purchase the products. This can take up to 10 working days, depending on your payment method provider.  

Excluded from the right of return 

The rules valid for online orders (see above) also apply fully to in-store purchases. Please consult article 10 of the Terms & Conditions for the complete list of excluded items. 
 

Recycling and Disposal of Products Containing Electronic Components 

Jerseys that include an NFC (Near Field Communication) chip, fall under the Waste Electrical and Electronic Equipment (WEEE) regulations. When you no longer wish to keep it, you can return the item to us, either in-store or by post, and we’ll ensure that it is disposed of or recycled safely. 
You may also take it to a local recycling centre that accepts small electronic components under the WEEE scheme. However, returning it to us ensures proper handling and compliant recycling. 
Electrical parts, even tiny ones, must be processed correctly to avoid environmental harm. Returning them through us helps ensure safe and responsible recycling.