50% RABATT AUF DAS HEIMTRIKOT 2025/26

Häufig gestellte Fragen

Rücksendungen

Kann ich meinen Artikel zurückgeben?

Wir hoffen, dass Sie mit Ihrem Einkauf sehr zufrieden sind! Wenn Sie nicht vollständig zufrieden sind, können Sie unerwünschte Artikel innerhalb von 60 Tagen nach Lieferung zurückgeben.
Bitte beachten Sie, dass personalisierte Trikots und Shorts nicht zurückgegeben werden können.
Trikots mit Spielernamen und -nummer oder einem Abzeichen sowie Shorts mit Spielernummer sind ebenfalls von der Rückgabe ausgeschlossen. Weitere Informationen finden Sie auf der Rückgabeseite.

Kann ich meinen Artikel umtauschen?

Nein. Leider bieten wir keine Umtausche an. Wenn Sie einen anderen Artikel erhalten möchten, müssen Sie den ursprünglichen Artikel zurückgeben und eine neue Bestellung aufgeben.

Welche Artikel sind für eine Rückgabe geeignet?

Für eine vollständige Rückerstattung müssen Artikel ungetragen, unbenutzt, mit allen Originaletiketten versehen und – soweit vernünftigerweise möglich – in der Originalverpackung zurückgesendet werden.
Rücksendungen werden bei Ankunft geprüft, bevor eine Rückerstattung erfolgt.
Bitte beachten Sie, dass personalisierte Shirts und Shorts sowie Produkte wie Geschenkkarten, hygienisch sensible Artikel (z. B. Unterwäsche, Badebekleidung, Piercingschmuck) und verderbliche Waren nicht zurückgegeben werden können.

Kann ich meinen Artikel zurückgeben, wenn ein Spieler seine Nummer ändert oder das Team verlässt?

Kadernummern/-namen und Abzeichen sind zum Zeitpunkt des Kaufs korrekt.
Wir können keine Rückerstattung anbieten, wenn sich die Nummer eines Spielers ändert, der Spieler transferiert wird oder sich das Abzeichen später ändert.

Wie kann ich meinen Artikel zurückgeben?

Wenn Sie in Australien, Österreich, Belgien, Bulgarien, Kanada, Kroatien, Tschechien, Dänemark, Estland, Finnland, Frankreich, Deutschland, Griechenland, Ungarn, Irland, Italien, Lettland, Luxemburg, den Niederlanden, Norwegen, Polen, Portugal, Rumänien, der Slowakei, Spanien, Schweden, der Schweiz, dem Vereinigten Königreich oder den USA leben, können Sie für Ihre Rücksendung unseren Partner ReBound verwenden (wenn ReBound auf unserer Rückgabeseite nicht angezeigt wird, ist es in Ihrer Region nicht verfügbar).
Alternativ können Sie Ihren Artikel mit einem Kurier Ihrer Wahl zurücksenden oder ihn in einem unserer physischen Stores abgeben. In allen Fällen gelten die allgemeinen Rückgaberegeln und -fristen.

Wie sende ich etwas über ReBound zurück?

Registrieren Sie Ihre Rücksendung bei unserem Partner ReBound mithilfe Ihrer Bestellnummer und der beim Kauf verwendeten E-Mail-Adresse.
Befolgen Sie anschließend die Anweisungen von ReBound. Sie erhalten ein Rücksendeetikett oder einen QR-Code, den Sie zusammen mit Ihrem Artikel zur nächstgelegenen Abgabestelle bringen müssen.
Sobald Ihre Rücksendung eingescannt wurde, können Sie sie über die Website von ReBound verfolgen.
Sobald Ihre Rücksendung in unserem Lager eintrifft, wird die Rückerstattung veranlasst.
Bei Rücksendungen über ReBound müssen Sie sich keine Sorgen um zusätzliche Zollgebühren machen, da diese bereits im Rücksendepreis enthalten sind.

Wie kann ich meinen Artikel mit meinem eigenen Versanddienstleister zurückschicken?

Wenn Sie Ihre Rücksendung mit Ihrem eigenen Kurier durchführen möchten, müssen Sie uns vorab informieren.
Bitte drucken Sie das Rücksendeformular aus, füllen es aus und legen es Ihrem Paket bei.
Stellen Sie sicher, dass Sie einen gültigen Versandnachweis erhalten, der unsere vollständige Rücksendeadresse und Ihre Daten deutlich angibt.
Sie müssen außerdem einen Tracking-Code und einen gültigen Tracking-Link bereitstellen.
Falls Einfuhrgebühren für die Lieferung in die Niederlande anfallen, sind Sie dafür verantwortlich, diese zu begleichen und sicherzustellen, dass die Ware freigegeben wird.
Wir empfehlen, Ihre Rücksendung zu versichern und eine Unterschrift bei Lieferung zu wählen, da wir nicht für beschädigte, verlorene oder falsch zugestellte Sendungen haftbar gemacht werden können.
In einigen Fällen kann ein gültiger Zustellnachweis erforderlich sein, um die Rückerstattung zu bearbeiten.

Wie lautet die Rücksendeadresse?

Article 6 - Right of withdrawal

Upon delivery of products

When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 60 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
The period stipulated in paragraph 1 of this section commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:

a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process.

b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;

c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product.

Upon delivery of services and digital content that is not supplied on a material medium:

A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least 60 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s).
The period stipulated in para. 3 commences on the day after the contract was concluded.

Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal:

If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article.

If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 60 days after the day on which the consumer received the information.


Article 7 - Consumers’ obligations during the withdrawal period

During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop.

The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1.

The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.


Article 8 - Consumers who exercise their right of withdrawal and the costs involved

A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for right of withdrawal or in some other unequivocal way.
As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed.
The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer.
The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods.
If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely.
The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if:

a. the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for right of withdrawal, or:
b. the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal.

The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if:
a. prior to delivery, he did not explicitly agree to commencing fulfilment of the contract before the end of the period of withdrawal;

b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or

c. the trader neglected to confirm this statement made by the consumer.

If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.


Article 9 - Traders’ obligations in a case of withdrawal

If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier.
For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer.
If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.


Article 10 - Precluding the right of withdrawal

The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:

Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;

Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;

Service contracts, after full completion of the service, but only if:
a. implementation started with the explicit prior agreement of the consumer; and,

b. the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full;
Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;
Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;
Products subject to rapid decay or with a limited shelf-life;
Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
Products that, due to their nature, have been irretrievably mixed with other products;
Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;
Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;
The delivery of digital content other than on a material medium, but only if:

a. the delivery commenced with the consumer’s explicit prior agreement, and
b. the consumer declared that this implied his having lost his right of withdrawal.

Article 11 - The price

During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for changes in VAT-tariffs.
Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.
Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:

a. they are the result of statutory regulations or stipulations; or
b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
All prices listed on our website are inclusive of VAT where applicable. For consumers located outside the EU or the UK, VAT is not charged. In addition to the shipping fees, which only cover the transit costs of the products, local duties, taxes, or import charges may apply and are the responsibility of the consumer.


Article 12 - Contract fulfilment and extra guarantee

The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.
An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfil his part in the contract.
An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfil his part in the contract.

Article 13 - Supply and implementation

The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services.
The place of delivery is deemed to be the address that the consumer makes known to the company.
Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid.
The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.


Article 14 - Extended duration transactions: duration, termination and prolongation

Termination

The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.
The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.
With respect to contracts as described in the first two paragraphs, the consumer can:

terminate them at all times and not be limited to termination at a specific time or during a specific period;

terminate them in the same way as that in which they were concluded;

always terminate them subject to the same period of notice as that stipulated for the trader.

Prolongation

-A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.
-In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.
-A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.
-A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.

Duration

If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.

Article 15 - Payment

As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.
The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.

Article 16 - Complaints procedure

The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions.
A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.

Article 17 - Additional or different stipulations

Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.