Online Returns
Store / Click & Collect Returns
Online Returns
You may return your order within 60 days from delivery (see eligibility below). If you are located in Australia, Canada, the USA, or Europe, you can purchase a return label from our returns partner Rebound. Alternatively, you can send your return using a courier of your choice.
Alternatively, you can bring your return to either our Etihad Stadium Store or our Arndale Centre Store (not Trafford). Our staff will register the return via ReBound and send it back to our warehouse for you. Once it arrives and is checked, your refund will be processed back to the original payment method. Please note that all return conditions still apply (see below).
Return via Portal (Recommended)
Register your return at our partner Rebound with your order number & email address and follow the instructions
- Register your return on our portal
- Scan your QR code at the post office
- Send your package to a local Rebound hub
- Don't worry about additional customs fees
Return by your chosen carrier
Return your order by your own means and send it directly to our warehouse. Get a refund as soon as we receive your items.
- Fill in the return form and place it in the box
- Choose a courier and ensure the package is traceable
- Choose a carrier and pay for shipping
- Pay for customs (if you are located outside of the EU)
Return policy online purchases
You are responsible for all costs involved in returning the goods. Please register your return via the portal or send us an email to let us know you are sending the items back with your own courier. After you notify us of your return, you have an additional 14 days to return the products. To receive a full refund, items must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. You are liable for any loss in value of the goods resulting from use beyond simply checking the features and functionality of the products. Returns will be inspected upon arrival before a refund is processed.
Damages or faults upon receival
Your statutory rights regarding faulty or defective products remain unaffected by this return policy. To report a faulty item please contact our customer service team, providing photographic evidence of the issue. Please ensure the item is documented with the original tags still attached. If the fault is confirmed, a free return label (or similar solution) will be provided. We strongly encourage customers to notify us as soon as possible after receiving their order, to facilitate an efficient resolution.
Excluded from the right of return
Customised shirts and shorts (including those with a player’s name and number, or a badge) cannot be returned. Gift cards, hygiene-sensitive products (e.g. underwear, swimwear, pierced jewelry), and perishable items are also not eligible for return.
We accept no responsibility once shirts or shorts have been printed, if a player leaves the team and/or if their number/name changes. Likewise, we take no responsibility if badges change soon after printing.
Please consult article 10 of the Terms & Conditions for the complete list of excluded items.
Store Returns / Click & Collect Returns
Products bought or collected in-store must be returned in person, to the same store. Items cannot be returned via post.
Stadium store
In the case of returning your products at the Manchester City Stadium Store, returns are free. The address is:
- Manchester City Football Club Ltd
- Etihad Stadium - Gate 11
- Rowsley Street
- M11 3FF Manchester
- United Kingdom
Arndale store
In the case of returning your products at the Manchester City Arndale Store, returns are free. The address is:
- Arndale Shopping Center
- Unit 11/12
- 12 Market Street
- M4 1AJ Manchester
- United Kingdom
Trafford Store
In the case of returning your products at the Manchester City Stadium Store, returns are free. The address is:
- Man City Trafford Store
- The Trafford Centre Unit L37
- 2 Peel Avenue
- M17 8BL Manchester
- United Kingdom
Return Policy: Store / Click & Collect Purchases
Products purchased (or collected) in the Manchester City Stadium Store or Arndale Store can only be returned directly, in person, to the store, except if the item is damaged or faulty. In this case, you may send an email to our customer services department. Our customer services department will send further instructions.
To receive a full refund, the items must be returned within 60 days and they must be unworn and unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. Also, we require the original receipt of purchase for all items that are returned to our retail stores. Returns will be inspected upon arrival before a refund is processed, and you will be held responsible for any loss in value of the goods resulting from use beyond simply checking their features and functionality.
When a refund is payable, you will be reimbursed via the same payment method as the initial transaction. Cash payments will be reimbursed with cash refunds (available only for in-store returns). For credit and debit card transactions, the reimbursement will be processed to the card used to purchase the products. This can take up to 10 working days, depending on your payment method provider.
Excluded from the right of return
The rules valid for online orders (see above) also apply fully to in-store purchases. Please consult article 10 of the Terms & Conditions for the complete list of excluded items.
Recycling and Disposal of Products Containing Electronic Components
Jerseys that include an NFC (Near Field Communication) chip, fall under the Waste Electrical and Electronic Equipment (WEEE) regulations. When you no longer wish to keep it, you can return the item to us, either in-store or by post, and we’ll ensure that it is disposed of or recycled safely.
You may also take it to a local recycling centre that accepts small electronic components under the WEEE scheme. However, returning it to us ensures proper handling and compliant recycling.
Electrical parts, even tiny ones, must be processed correctly to avoid environmental harm. Returning them through us helps ensure safe and responsible recycling.
Returns
Can I return my item?
We hope you are a huge fan of your purchase! If you’re not completely satisfied, you may return unwanted items within 60 days of delivery. Please note that customised jerseys and shorts cannot be returned. Jerseys with player names and numbers, or a badge, as well as shorts with player numbers are also not eligible for return. For more info see returns page
Can I exchange my item?
No. Unfortunately, we do not offer exchanges. To receive a different item, you must return the original one for a full refund and place a new order in the meantime.
Which items are eligible for return?
To receive a full refund, items must be unworn, unused, with original tags and labels attached, and, as far as reasonably possible, in their original packaging. Returns will be inspected upon arrival before a refund is processed. Keep in mind that customised shirts and shorts, including those with a player’s name and number, or a badge, cannot be returned. Gift cards, hygiene-sensitive products (e.g. underwear, swimwear, pierced jewelry), and perishable items are also not eligible for return.
Can I return my item if a player changes their number or leaves the squad?
Squad numbers/names and badge designs are accurate at the time of purchase. We cannot offer refunds if a player's number changes, the player is transferred, or the badge changes later.
How can I return my item?
If you live in Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, the United Kingdom, or the USA, you can use our partner ReBound for your return (if ReBound is not visible at our returns page, then it is not available in your region).
Alternatively, you may return your item using your own choice of courier or taking it to our physical stores at the Stadium or at the Arndale Centre.
If the item you wish to return was sold and shipped to you directly by the supplier, the instructions above do not apply. In this case, you will need to follow the supplier’s specific instructions.
How can I return via ReBound?
Register your return with our partner ReBound using your order number and the email used to place the order. Then, follow the instructions provided by ReBound. You will receive a return label or a QR code, which you need to bring along with your item to the nearest drop-off location. Once your return is scanned, you can track its journey via the ReBound website. Once your return arrives to our warehouse, a refund will be used. When returning with ReBound, you won’t need to worry about additional custom fees, as these are included in the return price. You can register your return here: Returns
How can I return my item using my own carrier?
If you choose to return your order using your own courier, you must notify us in advance. Please print and fill out the return form and include it in your package. Ensure you obtain valid proof of postage that clearly states our full return address and your details. You must also provide a tracking code and a valid tracking link. If any import fees are required for delivery to the Netherlands, you are responsible for ensuring all duties are paid and the item is successfully released. We recommend insuring your return and selecting the option for signature upon delivery, as we cannot be held responsible for items that are damaged, lost in transit, or not delivered to the correct address. In some cases, a valid Proof of Delivery document may be required for the refund to be processed.
What is the return address?
Return Department Adress
STICHD
The Posthoornstraat 16
NL-5048 AS Tilburg
The Netherlands
Can I return two separate orders in the same package?
Please note that it is not possible to return items from two different orders in the same ReBound return. You must register each order’s return separately. For more information, please contact our customer service team.
I made my purchase directly at one of the physical stores. How can I return it?
In-store purchases can be returned only in person, to the same store.
General return rules and timelines apply. If the item you have purchased proves to be faulty, please send an email to our customer services department so they can provide you with further instructions.
What if I receive a faulty item?
Your statutory rights regarding faulty or defective products remain unaffected by this return policy. To report a faulty item please contact our customer service team and provide photographic evidence of the issue. Ensure the item is documented with the original tags still attached. If the fault is confirmed, a free return label (or a similar solution) will be provided. We strongly encourage you to contact us as soon as possible after receiving your order, to ensure a prompt resolution.
What to do if there is something wrong with my customisation?
If your jersey arrives with faulty or wrong printing, please contact our customer support team as soon as possible with clear photos of the item. Keep in mind that we bear no responsibility for typos or spelling mistakes made at the time of placing your order. It is your own responsibility to make sure the correct name and number are entered when you submit your order. In case you've made a mistake, please contact us as soon as possible and we will try to rectify it. Unfortunately, if the order is already in picking, rectifying it will not be possible.
How and when will I receive my refund?
We will reimburse the full purchase amount (including any shipping and payment costs) as soon as possible, and no later than 14 days after receiving your notice of withdrawal. However, we may withhold the refund until we have received the products, or until you have provided proof that you have returned them. If you only return part of your order, the original delivery costs will not be refunded. Cash payments will be reimbursed with immediate cash refunds (available only for in-store returns).
When do I lose the right to a return/refund?
You are liable for any loss in value of the goods resulting from use beyond simply checking their features and functionality. If the goods are damaged or altered in any way (including the removal of tags), you no longer have the right to return them. Exceptions may be made on rare occasions. Please contact our customer service team for more information.
Contact webshop
For question regarding purchases, please contact us via chat, mail or phone. Our customer support team is available Monday to Saturday from 9am to 5pm and on Sunday from 10am to 4pm. All UK time zone.