FAQ: PRODUCTS

  • Are your products genuine?

All our products are 100% officially licensed, genuine products. Manufactured by Man City’s sportswear partner PUMA or by official licensees. 

  • How can I find what I’m looking for?

If you know the specific item you’re looking for, you can use the search bar above and click search. 

We break most of our products into individual categories and players, simply use the navigation options in the menu. All page listings are filterable by:

  • Product Type
  • Home/Away Kits
  • Player
  • Collection
  • Gender
  • Size
  • Product Size guide

You can find size guides on all of our product pages. Just click “what’s my size?” and you can find measurement instructions and suitable sizes for each product. Sizes may vary between brands, and fits may change between years so please check before purchasing.

  • Product Care guide

We are proud of our high-quality products, and you can find washing & care instructions on the inner labels of all our products, but here are some general tips to ensure your merchandise remains in tip-top condition for many years to come:

  • Wash according to the care label instructions
  • Wash with items that have similar washing instructions 
  • Try and always wash on the lowest temperature possible. The care label states the maximum temperature.
  • Turn items inside out to protect logos and prints
  • Avoid using too much, or too strong a detergent
  • A product I want is out of stock, when will it be back in stock?

We try our hardest to always have a full range of products in stock, however, sometimes popular products can sell out. Where possible we will attempt to restock these, but cannot guarantee specific dates. 

Collections are generally launched at the beginning of the season with special and limited edition products being launched around specific events. These are often only available in small numbers and will not be restocked once sold out.

Generally, sale items are subject to availability whilst stocks last, and will not be restocked. You can keep an eye on our social channels and email newsletter to be kept up to date.

  • Guarantee

All items bought from us come with a 2 year guarantee. This is a legal guarantee that ensures any damage or faults in products within this time can be returned or replaced.

  • Can I get autographed products/stickers?

Whilst we share a close relationship with the team, we are unfortunately unable to cater for special requests. We suggest trying their respective social media channels for any specific team related enquiries.

Contact Us

Were you not able to find the answer you’re looking for? Then please contact us via chat, mail or phone. Our customer support team is available 7 days a week from 9 am to 5 pm – UK time zone.