Return Policy Online Purchases
Return information
We hope you are a huge fan of your Manchester City purchase. If you’re not completely satisfied, you can return your unworn merchandise for a refund. We offer you the right to cancel your purchase bought in the Online Shop, within 60 days from the day after you have received your products. Please note player shirts including player name and number, and customized shirts cannot be returned.
We will issue you with a refund for the returned products, as we do not offer direct exchanges or swaps for online purchases. If you are wanting to exchange your online purchased products, please place a new order by scrolling and scoring the right products for you. To receive a full refund of your items, returns must be unworn and unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns will be inspected upon arrival before a refund is processed.
Return Instructions
The cancellation period of your purchase expires 60 days after the day in which you or a third party designated by you, who is not the carrier, receives your products. To exercise your right of cancellation, you must notify us by means of a clear statement that you are cancelling your purchase, which can be done by either of the following two options.
1. Return via our established partner
Would you like to return purchases quickly and hassle free? You can easily return your products via our partner, ReBOUND return platform. We have specially set up this return service to provide you with a quicker and easier return process. There is no need to separately report your return when using ReBOUND; simply fill out the instructions by clicking on the “Return Items” button below. After registering your return with ReBOUND you will see the costs for returning.
2. Return via other means
Would you rather choose your own courier?
It is possible to return an order with a courier of your choice. Please always clearly indicate which products (article name / article number), order date, order number and your contact details. In addition, returns may be completed using the EU model withdrawal form. Non-EU customers may be subject to additional charges and duties when returning the items to our warehouse in the Netherlands. In which case any extra duties and charges will be borne by you. Please check with your courier for a list of associated charges.
If you cancel your entire purchase, you will receive all payments concerned, including any paid delivery costs. Please note that any additional costs resulting from your choice of a delivery method other than the standard delivery offered are excluded from refund. Payments will be made without delay and no later than 14 days after we have been informed of your decision to withdraw your purchase. We may however withhold payment of the refund until we have received your returned products or until you have provided proof of the returned products. If you only cancel and return part of your total order, the costs for delivery will not be refunded. Refunds will be reimbursed via the same payment method with which the original transaction was made. In some cases this may take up to 10 working days to appear in your bank account depending on your payment method provider.
Return address
Return Department
stichd sportmerchandising B.V.
De Posthoornstraat 16
NL-5048 AS Tilburg
The Netherlands
Excluded from the right of cancellation
Excluded from your right to cancel your purchase are, amongst others, the following items. Please consult article 10 of The Terms & Conditions for the complete list of excluded items.
· Personalized items or items which are clearly intended for a specific person or otherwise clearly personalized (customized shirts). And printed shirts including player name and number. We accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future;
· Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken after delivery;
· Unsealed DVDs, videos or PC & video games;
· Pierced jewelry;
· Perishable items.
· Earrings and piercings if the seal has been broken after delivery.
Any damages or faults upon receival? Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.
Return Policy Click & Collect Purchases
Return information
We hope you are a huge fan of your Manchester City purchase. If you’re not completely satisfied, you can return your unworn and merchandise for a refund. We offer you the right to cancel products purchased on the Online Shop, and collected in the physical Manchester City Stadium Store or Arndale Store in the Arndale Shopping Center. This must be done within 60 days from the day after you have picked up your product in our physical store. If you cancel your purchase, you will receive all payments concerned. Refund payments will be made without delay and no later than 14 days after you have informed us of your decision to cancel and return your purchase. We will refund all amounts via the same payment method with which the original purchase was made. In some cases this can take up to 10 working days to appear in your bank account depending on your payment method provider.
Return Instructions
Click & Collect purchases can be returned to the Manchester City Stadium Store or Arndale Store.
Return in the Manchester City Stadium Store or Arndale Store
In the case of returning your products at the Manchester City Stadium Store, returns are free. We will issue a refund or if you would like, you can swap or exchange for another product that you prefer. To receive a full refund of your item, returns must be unworn, unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns must be accompanied by proof of purchase, either digital or physical. So please keep proof of purchase. We find taking pictures of the items helps.
Manchester City Stadium Store
Gate 11
Manchester City Football Club Ltd
Etihad Stadium
Rowsley Street
M11 3FF Manchester
United Kingdom
Manchester City Arndale Store
Arndale Shopping Center
Unit 11/12
12 Market Street
M4 1AJ Manchester
United Kingdom
Excluded from the right of cancellation
Excluded from your right to cancel are, amongst others, the following items. Please consult article 10 of The Terms & Conditions for the complete list of excluded items.
· Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
· Personalized items or items which are clearly intended for a specific person or otherwise clearly personalized. We accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future;
· Unsealed DVDs, videos or PC & video games;
· Pierced jewelry;
· Perishable items.
Any damages or faults upon receival or at time of purchase? Your statutory rights, in particular in case of faulty or defective products, remain unaffected by this return policy. To report a faulty item please contact us via our contact form so we can provide you with instructions.
Return Policy Manchester City Stadium Store Purchases
Products purchased in the Manchester City Stadium Store can only be returned directly to the Manchester City Stadium Store, except if the item is damaged or faulty. In this case, you may send an email to our customer services department. Our customer services department will send further instructions. You can exercise your right to return your unwanted, damaged, or faulty products and receive a full refund, provided that the products are:
· returned within a period of 60 days after the date of purchase;
· unworn / unused, with original tags and labels and in original packaging;
· accompanied by original receipt of purchase, because the proof is in the purchase pudding.
When a refund is payable, you will be reimbursed in the same payment method as the initial transaction:
· cash payments will be reimbursed with cash refunds; available only for in-store returns.
· for credit and debit card transactions the reimbursement will be processed to the card used to purchase the products, this can take up to 10 working days, depending on your payment method provider.
Excluded from your right of cancellation are, amongst others, the following items:
· Any products which by reason of their nature and reasons relating to the protection of health or hygiene cannot be returned (for example underwear, swimwear, socks etc.);
· Personalized items or items which are clearly intended for a specific person or otherwise clearly personalized are non-returnable. We accept no responsibility once a replica shirt or short has been printed, if a player leaves the team and/or their team number changes, or if the badge changes in the future;
· Unsealed DVDs, videos or PC & video games;
· Pierced jewelry;
· Perishable items, products likely to deteriorate or expire rapidly;
· Items on sale.
Loss in value of the goods
Your liability is purely for any loss in value of the goods resulting from use that outstrips the need to ascertain the nature, features and functionality of the goods.