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About Us

Our website is managed by Fanatics (International) Ltd.

 

As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world.

 

Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for over 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga and Ligue 1 clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1, esports and Tennis.

 

Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S.

 

Contacting Us by Email

We are happy to answer queries on products, orders, the website and anything else at customer.services@shop.mcfc.co.uk

We endeavour to respond to all emails within 24 hours.

 

Contacting Us by Phone

If you'd like to speak to one of our friendly advisors, please contact us on one of the below numbers:

 

  • Customers within the USA: 1-844-505-5300

 

 

  • Customers outside the USA: +44 (0) 161 444 1894

 

Our opening times are 4am to 4pm EST Monday-Friday and 5am to 12pm at weekends for the USA. For customers outside of the USA we are open 8am to 8pm GMT Monday-Friday and 9am to 4pm at weekends. Outside of these hours, please send us an email and we'll get back to you swiftly.

Chistmas & New Year Opening Hours

Christmas Day - Closed

Boxing Day - Closed

New Years Day - Closed

 

Contacting Us by Post

You can of course write to our team in Manchester, England at any time using the address below:

The Official Manchester City shop

Greengate

Manchester

United Kingdom

M24 1FD