PLEASE NOTE some return methods are currently unavailable or taking longer than usual, due to the worldwide COVID-19 pandemic. Please see the returns portal for full details. RETURNS POLICY EXTENDED to 90 Days during this period.
HOW TO RETURN YOUR ORDER:
How do I return an item?
Please note that we have extended our Returns Policy for the festive season.
Orders placed from the 1st November 2019 can be returned until the 17th January 2020 for a refund.
Once your package begins transit you will be able to track the progress of your return via the Returns Portal
As a reminder, it can take up to 14 working days for your refund to be processed.
Our Return Process is simple. You can return your merchandise up to 30 days from the time you receive your package.
Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 14 working days for your refund to be processed. You will receive a confirmation email once this is completed.
All return charges are the customer's liability.
In line with your right to cancel, if you return your full order within 14 days of such order, we will refund all payments received from you, including the costs of delivery (except for the supplementary costs which arise if you choose a type of delivery other than our standard and least expensive method of delivery). We will process your refund within 14 days of receiving the item(s) back to our warehouse. If you return any or all of your order after 14 days, but within the 30 day returns period, delivery charges will be non-refundable unless the products are faulty, damaged or not as described upon delivery.
We will make the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise. If an electronic refund is not possible, we will process your refund by cheque.