Your Profile

What is 'Your Profile'?

'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

· Amend or update your personal details (i.e. if you move house, you will want to change your address)

· Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses

· Change your password

· Track orders

· View your order history

· Set the preferences for the emails you receive from us

· View your Wishlist

Do I need to create a profile?

If you already have a profile set up with The Official Manchester City Online Shop, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

How do I update my personal information?

1. Click on ''''Your Profile'''' at the top of any page

2. Enter your username and password

3. Click on ''''Personal Details''''

4. Update your personal details as required

5. Click the ''''Submit'''' button

What should I do if I forget my password?

If you forget your password:

1. Click on the ''''Forgot Password'''' link in the ''''Your Profile'''' area at the top of the screen.

2. Enter your email address

3. An email will be sent to you with a new password.

4. Login to ''''Your Profile'''' using your new password

5. Click ''''Password''''

6. Enter a new password

7. Click the ''''Submit'''' button

How can I track my order?

Having a profile with us means that you can track your orders.

How can I tell which carrier has been used?

Here's how you can found out which carrier has been used to deliver your order:

1. Click on ''''Your Profile'''' and log in

2. Click on the ''''Order History'''' link

3. Each order will show the carrier used

Alternatively, check your despatch email where you can also find confirmation of the carrier used.

How do I remove my profile?

You have the right to remove your personal information and preferences. In order to do this, please write to us including the following information:

1. Your name,

2. Your address and/or...

3. The e-mail address you set up the profile with.

4. Post your letter to the following address:

The Official Manchester City Online Shop
c/o Fanatics
M24 1FD

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